Joe Brownless

Joe joined Orbit in May 2024 and is focused on improving Orbit’s customer experience, including leading the development of a new customer journey as part of our ambition to deliver ‘amongst the best customer experience of any housing association in the country,’ as set out in our recently launched 2030 strategy.

Joe has an exceptional track record of building and transforming teams to deliver industry-leading results across financial services, telecoms, consumer goods, and utilities. He has worked for renowned brands such as NatWest, Telefonica, Tesco, and Mars, both in the UK and internationally. He brings a wealth of experience in digital transformation programmes to improve customer experience, including redesigning relationships with supply chains, implementing new operating models, and the creation of a purpose-led culture.